Guest Satisfaction Survey

How Did You Enjoy Your Stay at The Roger?

The Roger New York strives to make your stay at our Flatiron NYC hotel as satisfying as possible. Please take a moment to complete this guest satisfaction survey and let us know what you think of The Roger, the premier choice near Madison Square Park. Your comments are important to us, and we appreciate you taking the time to share them.

Overall Experience


Overall Impression

Please rate your experience at Hotel Roger Williams on the following:

  Excellent Very Good Good Fair Poor Not Applicable
Overall service received
Overall physical condition of this hotel
Appearance of hotel exterior
Condition of lobby and reception area

Please rate your experience with associates at Hotel Roger Williams on the following:

  Excellent Very Good Good Fair Poor Not Applicable
Responsiveness to your needs
Professional, courteous attitude
Professional appearance
Knowledge about hotel and local area
Speed of check-in process
Speed of check-out process


About the Guest Room and Room Furnishings

Please rate your experience at Hotel Roger Williams on the following:

  Excellent Very Good Good Fair Poor Not Applicable
Overall cleanliness of guest room
Overall physical condition of room &
Cleanliness and condition of bedding
Comfort of mattress
Comfort of pillows
Cleanliness and condition of carpet
Condition and function of drapes
Function &
Overall operation of heating &
Ease of using Internet service
Overall workspace
Lighting in guest room
Feeling of safety and security
Bathroom cleanliness
Physical condition of bathroom
Selection &
Lighting in bathroom
Your nightís sleep

Please rate your experience at Hotel Roger Williams on the following:

  Much Better Somewhat Better About the Same Somewhat Worse Much Worse Not Applicable
How did your quality of sleep for this stay compare to similarly priced hotels?


Dining Facilities and Service

Please rate your overall dining experience if you dined in a restaurant at Hotel Roger Williams during your stay:

  Excellent Very Good Good Fair Poor Not Applicable
Overall dining experience at breakfast

If you ordered room service at Hotel Roger Williams please rate the following:

  Excellent Very Good Good Fair Poor Not Applicable
Overall room service experience
Timeliness of order
Food Temperature


Leisure and Fitness Facilities

Please rate your experience at Hotel Roger Williams on the following:

  Excellent Very Good Good Fair Poor Not Applicable
Selection of fitness equipment
Condition of fitness equipment


Meeting Rooms & Services

Please rate your experience at Hotel Roger Williams if you attended an event at this hotel during your stay:

  Excellent Very Good Good Fair Poor Not Applicable
Comfort of event rooms
Quality of food served at event


Problem Resolution


About You


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