How Did You Enjoy Your Stay at The Roger?

The Roger New York strives to make your stay at our Flatiron NYC hotel as satisfying as possible. Please take a moment to complete this guest satisfaction survey and let us know what you think of The Roger, the premier choice near Madison Square Park. Your comments are important to us, and we appreciate you taking the time to share them.

Overall Experience

Please rate your overall satisfaction with your most recent stay at this hotel:

Very Satisfied
Somewhat Satisfied
Neither
Somewhat Dissatisfied
Very Dissatisfied

How likely would you be to recommend this hotel to a friend planning to visit the area?

Definitely Would
Somewhat Satisfied
Might or Might Not
Probably Would Not
Definitely Would Not

How likely would you be to stay at this hotel if you were returning to the area?

Definitely Would
Somewhat Satisfied
Might or Might Not
Probably Would Not
Definitely Would Not

Thinking about your overall experience at this hotel and what you paid, how would you rate the value you received for the money? Was it worth it?

Much More Than You Paid
Somewhat More Than You Paid
About What You Paid
Somewhat Less Than You Paid
Much Less Than You Paid

Compared to other similarly priced hotels, how would you rate Hotel Roger Williams overall?

Much Better
Somewhat Better
About the Same
Somewhat Worse
Much Worse
Not Applicable

Overall Impression

Please rate your experience at Hotel Roger Williams on the following:

Overall service received

Excellent
Very Good
Good
Fair
Poor
Not Available

Overall physical condition of this hotel

Excellent
Very Good
Good
Fair
Poor
Not Available

Appearance of hotel exterior

Excellent
Very Good
Good
Fair
Poor
Not Available

Condition of lobby and reception area

Excellent
Very Good
Good
Fair
Poor
Not Available

Condition of lobby and reception area

Please rate your experience with associates at Hotel Roger Williams on the following:

Responsiveness to your needs

Excellent
Very Good
Good
Fair
Poor
Not Available

Professional, courteous attitude

Excellent
Very Good
Good
Fair
Poor
Not Available

Professional appearance

Excellent
Very Good
Good
Fair
Poor
Not Available

Knowledge about hotel and local area

Excellent
Very Good
Good
Fair
Poor
Not Available

Speed of check-in process

Excellent
Very Good
Good
Fair
Poor
Not Available

About the Guest Room and Room Furnishings

Please rate your experience at Hotel Roger Williams on the following:

Overall cleanliness of guest room

Excellent
Very Good
Good
Fair
Poor
Not Available

Overall physical condition of room

Excellent
Very Good
Good
Fair
Poor
Not Available

Cleanliness and condition of bedding

Excellent
Very Good
Good
Fair
Poor
Not Available

Comfort of mattress

Excellent
Very Good
Good
Fair
Poor
Not Available

Comfort of pillows

Excellent
Very Good
Good
Fair
Poor
Not Available

Cleanliness and condition of carpet

Excellent
Very Good
Good
Fair
Poor
Not Available

Condition and function of drapes

Excellent
Very Good
Good
Fair
Poor
Not Available

Function

Excellent
Very Good
Good
Fair
Poor
Not Available

Overall operation of heating

Excellent
Very Good
Good
Fair
Poor
Not Available

Ease of using Internet service

Excellent
Very Good
Good
Fair
Poor
Not Available

Overall workspace

Excellent
Very Good
Good
Fair
Poor
Not Available

Lighting in guest room

Excellent
Very Good
Good
Fair
Poor
Not Available

Feeling of safety and security

Excellent
Very Good
Good
Fair
Poor
Not Available

Bathroom cleanliness

Excellent
Very Good
Good
Fair
Poor
Not Available

Physical condition of bathroom

Excellent
Very Good
Good
Fair
Poor
Not Available

Selection & Lighting in bathroom

Excellent
Very Good
Good
Fair
Poor
Not Available

Your night?s sleep

Excellent
Very Good
Good
Fair
Poor
Not Available

Please rate your experience at Hotel Roger Williams on the following:

How did your quality of sleep for this stay compare to similarly priced hotels?

Much Better
Somewhat Better
About the Same
Somewhat Worse
Much Worse
Not Applicable

Dining Facilities and Service

Much Better
Somewhat Better
About the Same
Somewhat Worse
Much Worse
Not Applicable

Dining Facilities and Service

Please rate your overall dining experience if you dined in a restaurant at Hotel Roger Williams during your stay:

Overall dining experience at breakfast

Excellent
Very Good
Good
Fair
Poor
Not Available

If you ordered room service at Hotel Roger Williams please rate the following:

Overall room service experience

Excellent
Very Good
Good
Fair
Poor
Not Available

Timeliness of order

Excellent
Very Good
Good
Fair
Poor
Not Available

Food Temperature

Excellent
Very Good
Good
Fair
Poor
Not Available

Leisure and Fitness Facilities

Please rate your experience at Hotel Roger Williams on the following:

Selection of fitness equipment

Excellent
Very Good
Good
Fair
Poor
Not Available

Condition of fitness equipment

Excellent
Very Good
Good
Fair
Poor
Not Available

Meeting Rooms & Services

Please rate your experience at Hotel Roger Williams if you attended an event at this hotel during your stay:

Comfort of event rooms

Excellent
Very Good
Good
Fair
Poor
Not Available

Quality of food served at event

Excellent
Very Good
Good
Fair
Poor
Not Available

Problem Resolution

During your stay did you experience any problems?

Please elaborate. Did the problem get resolved during your stay?

About You

What was the primary reason for this stay?

Gender

Age

We would appreciate any suggestions you might have as we continue to improve our hotel:

*First Name:

*Last Name:

*Phone:

*Email:

Date of Stay:

Room #:

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